Scope
These terms apply to every user of Relisto, a service published by Julien Rousselot, sole trader (entrepreneur individuel, SIRET 934 525 890 00018), 39 avenue Clemenceau, Apt 5, 57100 Thionville, France — relistocompany@gmail.com. They cover free use as much as the sale of the Essential and Max subscriptions taken out from relistoapp.com or the Relisto extension. The version that applies is the one online on the day of your order; it is shown to you before payment and can be saved or printed.
Account and eligibility
Using Relisto requires an account, and requires you to be of legal age and legally capable — as access to Vinted already does. You agree to give accurate information, to keep your password confidential and to tell us about any unauthorised use of your account. An account is personal: it cannot be shared or transferred. You can delete your account at any time from the Pricing page, or by writing to relistocompany@gmail.com.
What the service is
Relisto is a browser extension that relists a user’s unsold Vinted listings, on their own Vinted account and from their own browser. The Discovery plan is free and can be used without subscribing. The Essential and Max plans are paid subscriptions that raise the number of monthly relists allowed and the number of active closets (Vinted accounts); what each plan includes is set out on relistoapp.com/pricing and forms part of the contract.
Using the service, and your Vinted account
Relisto runs in your browser and acts through your own Vinted session, on your own listings. You agree to use it only on Vinted accounts you own, not to work around the limits of your plan, and not to resell access to the service to third parties. Important, and told to you before you subscribe: Vinted’s terms of use prohibit automated access to their service. Vinted may therefore, on its own initiative, restrict, suspend or close an account that uses a tool of this kind. You choose to use Relisto in full knowledge of that risk. Relisto is not affiliated with, endorsed by, or a partner of Vinted.
Prices and VAT
Prices shown on relistoapp.com/pricing are in euros, all taxes included. Relisto falls under the French VAT exemption for small businesses (article 293 B of the CGI): VAT is not applicable and therefore does not appear on invoices. The price that applies is the one displayed on the day of your order. Any price change is notified to you by email at least 30 days before it takes effect, applies only to later billing periods, and you may cancel free of charge before it does.
Ordering, payment and invoicing
Before any payment, a summary of your order (plan, monthly price, billing frequency) is shown to you and you must accept these terms to continue. Payment is then handled by our provider Stripe; Relisto never stores your card number. By subscribing, you authorise the automatic monthly charge of the subscription amount until you cancel. A PDF invoice is emailed to you on each payment and stays downloadable from the Pricing page of your account. Moving up to a higher plan is charged immediately, pro rata for the time left in the current period; moving down to a cheaper plan takes effect at the next renewal. If a charge fails, access to paid features may be suspended after an unanswered reminder.
Term and cancellation
The subscription is monthly, with no minimum term, and renews automatically each month until you cancel it. You may cancel at any time, without giving a reason, in a few clicks from the Pricing page of your account — as required by article L215-1-1 of the French Consumer Code. Cancelling stops the next renewal: your plan and its features stay active until the end of the period you have already paid for, after which the account returns automatically to the free Discovery plan. No refund is due for the current period, which remains fully usable until it ends. We may also end the contract on one month’s notice, or without notice in the event of a serious breach on your side.
Right of withdrawal
You have fourteen (14) days from subscribing to withdraw, without giving a reason and without cost (article L221-18 of the French Consumer Code). Because a Relisto subscription is usable straight away, you are asked at the time of payment to tick a box by which you expressly request immediate performance of the service and acknowledge that your right of withdrawal will end once the service has been fully performed (articles L221-25 and L221-28 1° of the French Consumer Code). If you withdraw within that period, you pay only the amount corresponding to what you have already used, calculated pro rata, and the balance is refunded within 14 days using the same payment method. To exercise this right, write to relistocompany@gmail.com with an unambiguous statement; the model form below may be used, but is not required.
Model withdrawal form
To Julien Rousselot, 39 avenue Clemenceau, Apt 5, 57100 Thionville, France — relistocompany@gmail.com. I hereby give notice that I withdraw from my contract for the supply of the following service: Relisto subscription, ………… plan, ordered on …………. Consumer’s name: …………. Consumer’s address: …………. Date: …………. (Signature only if this form is notified on paper.)
Legal guarantee of conformity
Relisto is a digital service supplied for payment and is therefore covered by the legal guarantee of conformity under articles L224-25-12 et seq. of the French Consumer Code. The service must match its description and be fit for its expected use. Where it does not conform, you may require it to be brought into conformity free of charge and, if that is impossible or does not happen within a reasonable time, obtain a price reduction or termination of the contract. This applies without prejudice to the legal guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). To invoke it: relistocompany@gmail.com.
Availability, changes and suspension
Relisto is supplied without a guarantee of uninterrupted availability: the service may be suspended for maintenance, or disrupted by a change to Vinted’s interface, an incident at a hosting provider, or force majeure. If a paid plan is unavailable for a prolonged period for reasons attributable to Relisto, you may ask for a pro-rata credit or cancel free of charge. Features may change; a change that would substantially degrade a paid plan would be announced at least 30 days in advance, with the right to cancel free of charge. An account may be suspended or closed for non-payment, fraudulent use, use on a Vinted account you do not own, or circumvention of your plan’s limits, after a formal notice that went unanswered — except in urgent cases.
Liability
Relisto owes a duty of best efforts. It can be held liable only for proven fault, and not for Vinted’s decisions about your account, for an absence or drop in sales, or for the content of your listings, which remains yours and your responsibility. Nothing in these terms removes or limits the rights the law gives a consumer, in particular the legal guarantees, or liability for personal injury, gross negligence or wilful misconduct.
Personal data
The processing of personal data connected with Relisto (account, billing, security, audience measurement) is described in the Privacy Policy, which forms an integral part of these terms. It sets out the purposes, the legal bases, the retention periods, the recipients and how to exercise your rights.
Governing law and disputes
These terms are governed by French law, without that choice depriving a consumer resident in another European Union country of the protection afforded by the mandatory provisions of the law of their country of residence. In the event of a dispute, first send a written complaint to relistocompany@gmail.com: it will be dealt with as a priority. Failing agreement, the consumer mediation described above may be used, and then the competent courts.
Contact
Any question about these terms of sale and use: relistocompany@gmail.com.
